Delivery & Returns
Delivery Information
UK Shipping
- Standard Delivery (2-4 working days): £[Insert Price]
- Express Delivery (1-2 working days): £[Insert Price]
International Shipping
- We ship worldwide. Delivery times and costs vary depending on location. Shipping fees will be calculated at checkout.
- International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
Order Processing
- Orders are processed within 1-2 working days.
- You will receive a tracking link once your order is dispatched.
- We are not responsible for delays caused by couriers or customs.
Returns & Refunds
Returns Eligibility
- You have 10 days from receiving your order to request a return.
- Items must be unworn, unwashed, and in their original condition, with tags and packaging intact.
- For hygiene reasons, we cannot accept returns on underwear, socks, or headwear, unless faulty.
- Custom or personalised items cannot be returned, unless faulty.
How to Return an Item
- Contact our team at [insert email] within 10 days of receiving your order to request a return.
- We will provide return instructions. Items must be sent back within 10 days of approval.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service, as we are not responsible for lost returns.
Refunds
- Once we receive and inspect your return, we will process your refund within 10 days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
- If you need a different size or colour, please return the item for a refund and place a new order.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, contact us at [insert email] with photos, and we will arrange a replacement or refund at no cost to you.
This policy does not affect your statutory rights under the Consumer Rights Act 2015. If you have any questions, feel free to reach out to our team.
